Staff kept it up until they hit a critical mass around September, when Helio Health really hit its stride. What if it doesn't work? Who can see my information? What's the security of it? You know, all these unanswered questions, and so we just had to keep a campaign of communication support and cheerleading behind it to keep it moving." At first, patients were like, uh, what is this? How do I do it? It's unfamiliar. "The biggest challenge was just moving through that kind of cultural change," he said. Now transportation problems for many of their visits have been solved, because those visits are handled virtually. And so we have a large population that doesn't have vehicles, or they have transportation challenges to get to care." We have a large network that is predominantly Medicaid. "And before you know it, the new virtual care paradigm solved a lot of other exacerbating issues we had," he continued. And I think that the cultural change that has happened with the pandemic across the world with virtual care has changed the entire paradigm by which we view care, and folks are really appreciative of being able to receive care virtually. "They didn't like doing these things virtually. So now with telehealth they can do their sessions and receive their care right in their home." "A lot of folks have their kids at home, and now they need care, and they don't have resources to take care of their kids. "If you remember back before the days of Teams and Zoom, we primarily had GoToMeeting and WebEx, and everybody hated them. They were clunky, and people wanted to meet in person," Zeigler said. There has definitely been a change at Helio Health. Healthcare IT News recently compiled a comprehensive list of these vendors with detailed descriptions. There are many vendors of telemedicine technology and services on the health IT market today. This allowed us to change telehealth from what was 5% of services prior to the pandemic to 85% of services during." "So it was a three-part solution: Microsoft Teams as the software, the iPads in the patients' hands and the laptops in the clinicians' hands. "We used Microsoft Teams as a conduit to connect the provider with the patient," Zeigler explained. The iPads allowed them to receive services, regardless of where they were. Some of the patients are in residential care or transitioning out of inpatient. "The Surface laptops went to staff, and that gave them the mobility to basically work from anywhere. "So we purchased iPads and Microsoft Surface laptops," he continued. "And so we needed to figure out a way to provide the continuity of care that continued necessary care for these folks and minimized their exposure to COVID-19 – and overall reduced risks," said Corey M. On top of those, there is a COVID-19 threat for both staff and patients.īoth sides were very vulnerable, and there is an epidemic of substance use disorder – and a pandemic on top of that. Many times, these patients have exacerbating conditions on the medical side. Helio Health in Syracuse, New York, treats patients with substance use disorder and behavioral health issues.
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